Keynotes and Bespoke Talks

Relatable Content with a Global Perspective

  • Canadian to the Core
  • Extensive International Experience
  • Multinational Corporate Leadership Background

Leading a Hybrid Team Successfully 

Today’s leaders need new skills to manage hybrid and remote teams.  Even harder:  Fostering a sense of community within the team and shared culture. Learn practical ways of leading a distributed workforce that lets you maintain productivity and a sense of company culture (and who says there can be only one?).

How to Increase Employee Engagement so You Can Enhance the Customer Experience  

Between hybrid work challenges, increasing difficulties in attracting good employees, changing employee expectations and low unemployment numbers, employee engagement is at its lowest since 2000. The problem? It has become critical to success.  Most managers know this intuitively, yet less than 75% know how to increase engagement.  This introduction provides insights into why it matters, as well as practical ideas you can implement easily and inexpensively.

Handle Cultural Diversity Challenges Comparatively Easily  – How to Work Within the New Intergenerational Normal (DEIB)

Most North American companies have already addressed DEI to some degree.  It’s the “B” of Belonging that is still a challenge for many. How do you get people of different backgrounds to feel like they are valued, and so feel like they belong?
Harder still:  Getting people of different generations to work together effectively and truly collaboratively. +70% of organisations have 4 generational groups on their payrolls: Gen Z, Millennials, Gen X and Boomers.  Yup, even Boomers.  Even though people at the tail end are already 60, many Boomers are working well into their 70s. Hear practical, proven ways to get everyone to work together well, and to feel like they belong.

Improve Customer Experience (CX) and Drive Sales

Today, growing a business depends as much on exceptional Customer Experience, online and in-store, as it does on the actual product and/or service offering. A look at how technologies (older and newer), can create Customer Experiences that attract and retain customers.   

Why integration of wellness and mindfulness into  business culture is improving profitability.

Organisations that make mindfulness and wellness an important part of their culture are benefitting from more engaged employees, improved morale, higher productivity, lower turnover and better customer satisfaction scores.  In short, they enjoy healthier people and bottom lines. 

Since When does Value = Cheap?!

If all people see is the cost, then it’s hard to have them value the product or service – especially when competing against stronger brands. Learn ways to get customers to flock to you without competing on price.

How to Rise Quickly in Your Profession – No Matter Where You Are Today

It’s hard enough to get a job these days, but once you do, what can you do to stand out enough to get promoted quickly.  If you’re a manager, how can you tell who is the best employee to promote?  You’ll hear practical solutions for both sides of this challenge.

Adulting IS Hard – How to Survive and Thrive

Practical tips based on helping thousands of young adults, with diverse backgrounds, over many, many years – with the additional insights gained from hearing the questions posed by students in the various university courses I teach currently.

From SMEs to SMBs – What You Need to Know About Cybercrime Right Now and Protecting Yourselves Today

A look at how cybercrime has become a $1 Trillion industry, with formal strategies, criminal employee acquisition programs and training, and access brokers to sell their ill-gotten digital gains – and what it means for organisations of all sizes today. You’ll also hear about how business processes, intellectual property and client lists are being hijacked and, in some cases, putting companies out of business.

Yes, Virgina, you DO need to back up your cloud

Francis Church’s response to Virginia’s innocent question about Santa Claus’ existence, is akin to the innocence of some believing that your cloud doesn’t need protecting. It does. You’ll hear why… and what you can do to protect yourself. (includes a general audience discussion of least permission protocols, MFA, etc.)

Why Having Back-ups is Not Enough + Why You Need Disaster Contingency and Recovery Plans

We all back up our data (or should), but are you certain you’ll be able to get your business up and running again if the power fails, you get hacked or anything else interrupts your business? Hear how you can lessen the impact on your organisation if (when?) things go awry.

Insurance Companies Cracking Down as Cybercriminals Become Better Business Builders

An up-close look at how cybercrime is evolving + The impact on CyberInsurance coverage and compliance. You’ll hear it from both the criminal and corporate perspectives. 

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