Workshops and Masterclasses

Workplaces and processes are continually evolving, but employees will always be key to your success.

Today, investing in their professional development clearly demonstrates a real commitment to your people. 
Workshops and masterclasses provide a hands-on environment for employees to learn and
apply specific skills and knowledge.

Benefits abound, especially if part of an ongoing employee strategy:

  • Increased morale and productivity
  • Reduced absenteeism and turnover
  • Improving communication and collaboration between teams – critical with a hybrid environment
  • Greater sharing of best practices across corporate groups
  • Improved soft skills and practical tools
  • Creates a process for teams to share diverse perspectives and approaches that can improve productivity and lead to better critical thinking

In Person Corporate Workshops

Workshops can be customized for your business.

How a Holistic Approach to Business Strategy Can Add 10 – 30% to Your Bottom Line

How to use TQG’s Business Strategy Framework, a tested and proven process developed over 20 years, and used by 100s of companies, in myriad sectors, in multiple countries around the world to increase market share and improve profitability..

Half Day Session

  • How to Use the Framework Effectively
  • Applying the learning with Mini Cases

One Day Session

  • How to Use the Framework Effectively
  • Applying the learning with Mini Cases
  • Creating a Point of DistinctionTM
  • Innovation Exercise – can be partly-customized

Two Day Session

  • How to Use the Framework Effectively
  • Innovation Exercise
  • Customized: Applying the learning using your own current challenges
  • Creating a Point of DistinctionTM
  • Includes 1 -2 days of pre-session interviewing of key personnel and research

New Revenue Creation

TQG has developed a proprietary process for helping companies identify and develop new sources of profitable revenue – with their current products and customers, and by making some minor changes in specific areas.

Half Day Session

  • Hand-on session, with specific steps that can be adopted by any organisation.

One Day Session

  • Hand-on session, with specific steps – customized for your product/ service offering
  • Includes 1-2 days interviews + top-line research

FUBAR-proofing your Firm – What to do before and after “the yoghurt hits the fan”

Fouled Up Beyond All Recognition. Not a great experience within an organisation, but all too common in these post-pandemic times. What can you do to lessen the likelihood of things going sideways?  And what should you do if they do?

Half Day Session

  • General Session.

One Day Session

  • Customized
  • Includes 1-2 days interviews + top-line research

Creating a Customer Centric Organisation to Improve CX and Drive Sales

Customer centric companies average increase revenue growth 5 – 8% higher than that of product-focused firms, and enjoy higher profitability.  In part, this is from reduced customer churn.  A 2% improvement in customer retention – something relatively easy to do – yields the same bottom line boost as cutting costs by 10%.  Learn practical ways of becoming more customer centric.

Half Day Session

  • General Session.

One Day Session

  • Customized session
  • Includes 1-2 days interviews + top-line research

Using Customer and Employee Experiences to Improve Profitability  

You need engaged employees to deliver outstanding Customer Experiences – which leads to increased customer retention, higher sales and a healthier bottom line.  This workshop builds on many elements from the above workshops, and provides practical suggestions, as well as hands-on opportunities to apply the learning.

Half Day Session

  • General session

One Day Session

  • Customized session
  • Includes 1-2 days interviews

Handle Cultural Diversity Challenges Comparatively Easy  – How to Work Within the New Intergenerational Normal (DEIB) 

Most North American companies have already addressed DEI to some degree.  It’s the “B” of Belonging that is still a challenge for many. How do you get people of different backgrounds to feel like they are valued, and so feel like they belong?

Harder still:  Getting people of different generations to work together effectively and truly collaboratively. +70% of organisations have 4 generational groups on their payrolls: Gen Z, Millennials, Gen X and Boomers.  Yup, even Boomers.  Even though people at the tail end are already 60, many Boomers are working well into their 70s.
Learn practical, proven ways to get everyone to work together well, and to feel like they belong using your own company’s experiences in the hands-on activities.

Half Day Session

In Person Corporate Workshops – IT Related

Breach Preparedness and Planning 

Between social engineering, spear-phishing and AI use increasing the sophistication of threat vectors and cybercriminal attack strategies, preparing for breaches and other business interruptions is paramount to minimizing downtime and the long-term impact in the event of a successful attack.  We’ve all heard the expression, “It’s not a matter of ‘if’, but ‘when’” when it comes to cybersecurity – and the many alarming headlines support this unsettling statement. This workshop will teach you what you need to plan and how to get everyone on board.

Using Tech to Enhance Business and Increase Bottom Line 

How sensors can improve operations, employee experiences and the bottom line.

  • K-12
  • Logistics
  • Retail
  • Facility Management

PLUS turning your call centre into a profit centre and more!

On-line Masterclasses

Join these live interactive 90 minute courses on-line.

  • Fostering Collaboration
  • Innovation Thinking
  • New Customer Creation
  • Team Branding
  • Introduction to Employee Engagement
  • Introduction to Creating Strong Customer Experiences

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